Author Archives: Scott McAuley

By the end of 2024, over 60% of businesses are forecasted to migrate their phone systems to the cloud. This significant number highlights a major shift in how companies communicate, largely propelled by hosted PBX systems. Moving away from traditional setups, hosted PBX leverages cloud innovation to transform business communication.

A surprising 86% of buyers would pay more for a great customer experience. This reveals the huge role of digital customer engagement today. Basically, it’s the interactive connection online between businesses and customers. It aims to boost customer satisfaction and customer loyalty. Thanks to digital engagement tools, companies are changing

An astonishing 90% of Americans see customer service as key in choosing companies. This shows how crucial customer service is for success. Contact Center as a Service (CCaaS) has become a big game-changer. It’s a solution based in the cloud, making it vital for efficient customer care. Through a powerful

Most customers, about 90%, want the same experience across all channels. But only 8% think they actually get it. This big gap shows we need to look closely at our omnichannel vs multichannel strategies for 2024. As customer tastes change quickly, our marketing efforts must adapt and even predict what’s

Despite the massive growth of smartphones, almost 40% of American houses still have a landline. In an era filled with digital advances, the perseverance of landlines might look out of place. However, these devices are key in our communication methods. They offer a reliability that cell phones sometimes cannot. What

Recently, 40% of American employees have turned their homes into office spaces. They’re embracing teleworking more than ever. Teleworking means working in a way where distance doesn’t stop productivity. It also changes what we think an office is. If you’re working this way, knowing its benefits and tips will make

Imagine a world where every process is almost perfect. In this world, efficiency is a constant reality, not just a goal. Feedback loops in closed-loop systems help cut errors by up to 60%. This shows how powerful this technology is. In a field where accuracy matters most, the closed-loop system

Even though we have fiber optic and cable internet, DSL (Digital Subscriber Line) still provides internet for about a third of broadband users in the U.S. It uses old telephone lines to deliver high-speed internet. This means you can get fast internet without extra cables. When looking at internet options,

Did you know that by 2025, a huge 60% of businesses globally are expected to use Voice Over Internet Protocol (VoIP) for talking? This major change helps not just people but also companies think differently about connecting. Being a VoIP Caller means you’re part of a growing group that uses

Did you know that over 100 million POTS (Plain Old Telephone Service) lines are still in use today? This number shows how much we still rely on traditional phone systems. Even as we move toward faster communication like VoIP (Voice over Internet Protocol), understanding the difference is crucial. In this